complaint·February 6, 2023

This agency has investigated the complaint alleging that facility is not transporting resident to medical appointments. Per facility admission agreement, on page 2 under the section titled "Basic Services" it states "assistance in meeting necessary medication and dental needs as follows: assuring appointments are kept, arranging for transportation when necessary" . On page 7, section titled "Transportation" it states "Transportation arrangements to meet the health and dental needs of the resident. Resident financial responsibility. Facility will assist in arranging for transportation needs, facility will call for emergency vehicle when need arises, a planned activity program and transportation to participate in community events/activities, and listed transportation options such as OCTA ACCESS, TRIPS, Age Well Transportation", of which facility obtained a signature from the responsible party upon resident's admission acknowledging and consenting to this section. In addition, confirmation was received from the Assisted Living Waiver program director confirming that it was relayed to the resident's responsible party "that the facility is only responsible for ensuring that the resident gets to their appointments" reporting party also stated "I understand that it is not the facility's responsibility". Based on observations and review of documents obtained, we have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with AD Safari, and a copy of this report was provided to the facility.