complaint·March 16, 2023

The Department has investigated the complaint alleging that staff are not refilling resident’s prescriptions in a timely manner. LPA conducted a total of 6 interviews with staff and residents, and 5 out of the 6 interviews conducted stated that resident’s prescriptions are refilled in a timely manner and that residents do get their medications, and 1 interview was unable to be conducted due to unavailability. LPA conducted record reviews and found that upon admission of the resident (R1), the responsible party verbally consented to utilize the facility doctor on behalf of R1. Per interview, if a resident is utilizing the services of the facility doctor, and if medications are prescribed, the partnering pharmacy (Brightside Pharmacy) will conduct automatic refills on medications. However, on 1/8/23, it was stated that due to the responsible party switching R1’s doctors, the second/current doctor provided a notice stating that R1 is only under the care of the current doctor, the facility doctor did not submit a request for refills for the R1 due to the change in medical providers. It was noted that the second doctor did not submit a request for the R1’s medication. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted a copy of this report was provided to the facility.