complaint·March 16, 2023

The Department has investigated the complaint alleging that facility did not provide requested medical information to resident's responsible party in a timely manner. LPA conducted record reviews such as, but not limited to resident’s physician report, medication log, facility admission agreement, incident reports, communication between the facility, responsible party and medical providers, and interviews with staff, residents, responsible parties and Ombudsman. LPA conducted a total of 8 interviews of which 1 was unable to be interviewed due to unavailability, 3 out of the 8 interviews corroborated with the allegation, 4 out of the 8 did not provide further information regarding the allegation. On 1/8/23, the facility administrator sent the responsible party the requested documentation specifically regarding the resident’s medication record and medical information. In addition, the administrator provided the requested documentation to the responsible party in person, via text, faxed it to the resident’s preferred doctor twice and gave copies to the Ombudsman. On 12/16/22 facility’s Ring camera recorded via video footage that both the Ombudsman and responsible party obtained copies of the requested medical information from the administrator. On 1/23/23, the responsible party requested that the administrator send the same resident’s medical information by 1/25/23 by 10 AM. On 1/25/23, the administrator reminded the responsible party via email that the requested information and documents were emailed on 1/12/23; nonetheless, he provided the requested documentation again for the responsible party’s reference. On 1/1/23 and 1/24/23, the administrator also sent the responsible party the resident’s weekly report and medication log, per request of responsible party. Based on the interviews conducted and documentation obtained, the Department has found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted a copy of this report was provided to the facility.