complaint·October 5, 2022

CONTINUED FROM FORM LIC9099 LPA interviewed administrator Chanel Sanchez and Yvonne Laumasima, staff member in charge of facility payroll and accounts payable. Both staff members described the typical procedure for the pro-rating and refunding of fees, however both indicate that the previous administrator did not follow the procedure and no documentation exists. Additionally, the facility is transitioning their administrative service providers. No request for a refund has been submitted to accounts payable or the clearinghouse in charge of issuing the funds at this time. During the visit, facility staff generated an invoice for the refund and worked towards getting the refund submitted to the appropriate agency. Based on LPA’s information gathered through staff and witnesses interviews and review of records and staff admission statement that a refund has yet to be issued, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. An attached form LIC9099D is generated for the cited deficiency.