complaint·March 20, 2025

Regarding the complaint allegation: Staff did not treat residents with respect. During the investigation 5 of 7 individuals denied the allegation. Staff 6 (S6) strongly denied any staff yelling at residents’ and said that would not happen in front of them. S6 explained if they heard about this happening, they would try to catch the individual in action. Multiple staff members interviewed during the investigation explained that sometimes the caregivers do speak loudly and are encouraged to lower their voice by Staff 1 (S1). According to Staff 3 (S3) sometimes the staff get together and start to talk and sometimes it can get loud. S3 says, S1 will remind them to lower their voice. Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegation is deemed Unsubstantiated.