Complaint·February 4, 2026

S3 says the facility contacted the sibling after the mail was dropped off and during the conversation with R1’s sibling, the sibling asked to not be contacted by the facility because they had a lot of things going on in their personal life. S3 said, the facility attempted to contact R1’s sibling again after the second contact was made, and the siblings’ telephone number was disconnected. According to Staff 1 (S1) and Staff 2 (S2), R1’s siblings’ telephone number was either disconnected or off since both staff members were hired. One staff members was hired in 2021, and the other was hired in 2024. According to both members of the staff, the number on file for R1’s sibling never worked since they were hired. Regarding the allegation: Staff did not report resident's death to responsible party. During the investigation 3 of 4 individuals interviewed provided information that contradicts the complaint allegation. According to S2, when R1 passed, a call was made to R1's sibling but the phone didn’t ring or anything. According to the staff, the number was off or disconnected because the phone didn't ring or anything. A review of the incident report sent to the department on October 7, 2025, stated R1 does not have any family on file. According to the incident report, R1’s hospice provider was notified of a possible change in condition. The hospice provider showed up to the facility a very short time later and pronounced R1 deceased. Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed unsubstantiated. An exit interview was conducted, and a copy of this report was provided.