complaint·January 11, 2024

During the course of the interviews AD stated that she has not witness staff hitting the residents and reported that the caregivers and the residents are like family. Based on LPA's observation and information gathered during the investigation, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed UNSUBSTANTIATED. LPA Ramirez conducted an exit interview with AD Flores, and a copy of this report was provided to the facility Records reviewed included the Staff In-Service trainings dated 10/2021-09/2022. Per Staff In-Service trainings S1 did not complete eight hours of dementia in-service training within their first 12 months of employment. S1 date of employment is listed as 09/20/21. Per Staff In-Service trainings S2 did not complete eight hours of dementia in-service training within their first 12 months of employment. S2 date of employment is listed as 02/16/21. Based on the interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the following allegation: staff did not receive appropriate training is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D. A deficiency is being cited under Personnel Records 87412(c)(1)(A)(B)(1)(2). An exit interview was conducted with AD Flores, and a copy of this report, 9099-D Page, and Appeal Rights was left at the facility.