complaint·January 30, 2024

The Paxlovid medication prescribed to treat R1 was prescribed by R1's physician and had to be administered for the health and safety of R1 and the other residents in the facility as well as facility visitors and staff. Regarding the allegation: Staff did not notify Resident's Representative about resident's change in condition in a timely manner. During the interviews it was discovered the Licensee/Administrator Yoo notified family members that there was a resident that was COVID positive in the facility. Copies of the October 4, 2023 text message sent to the families regarding a COVID positive case was provided. R1 responsible party was notified as well. R1’s Nurse confirmed she was notified that R1 tested positive for COVID and R1’s physician was notified because on October 7, 2023 Paxlovid medication was prescribed to R1 to treat the recent COVID infection. During the investigation LPA Haley was provided copies of the Pazlovid prescription for R1, text messages that were sent out to family members, and an email exchange dated October 11, 2023 with R1's responsible person regarding R1’s COVID status. Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, all allegations are deemed Unsubstantiated. An exit interview was conducted and a copy of this report was provided.