complaint·April 22, 2023

Throughout today's visit LPA Velazquez asked residents to press their pendants to ascertain the staff response time to their call for assistance. LPA Velazquez observed facility staff responded to the pendants between 1 and 10 minutes with an overall average response time of just under 5 minutes. Six of six individuals interviewed stated they are to respond to a resident's pull cord or pendant within 5 minutes of receiving the notification. LPA Velazquez observed care staff carrying walkie talkies where staff receive verbal notification of the room number that is requesting assistance. Five of six individuals interviewed stated staff responded to their pendants or pull cords between 10 - 15 minutes with one individual indicating the response time was longer than 15 minutes. Based on the observations made by LPA Patricia Velazquez, interviews which were conducted and the records that were reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Staff do not respond to residents' call buttons in a timely manner is deemed UNSUBSTANTIATED. An exit interview was conducted with Resident Care Director Brenda Bravo, L.V.N. and Business Office Director Gail Blessum and a copy of this report was provided at the time of this visit