complaint·January 22, 2024

CONTINUED FROM FORM LIC9099-A Regarding the allegation that Staff did not provide resident with a copy of an admissions agreement , the following has been concluded: Based on an interview conducted with resident R1 during the initial complaint investigation visit, the request for a copy of the admission agreement effective September 12, 2023 was granted and a copy was provided to the resident which allowed a clarification regarding toileting care to take place. The allegation is therefore found to be Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to a facility representative. CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff are not assisting resident with bathing needs , the following has been concluded: Based on a review of resident R1's pre-admission assessment, physician report and admission agreement, R1 is determined to require occasional assistance from facility staff with toileting care which is confirmed by the Care Level assessment of a Level 1 appearing in the current admission agreement signed by the resident and a facility representative prior to admission. Additionally, R1 does not have any documented cognitive impairment. LPA conducted an interview with R1 during the initial complaint investigation visit during which R1 stated she had not received toileting assistance from facility staff during the first weeks of her admission. However an interview with facility staff appears to indicate R1 requested a discount after declining one of her weekly showers two weeks in a row. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Regarding the allegation that Resident was billed for services not rendered , the following has been concluded: Based on a review of R1s billing records provided by the facility, an additional $500 for Assisted Living - Care Level 1 was assessed monthly in addition to the residence fees. R1 was stated and/or documented as having declined to be assisted for one of her weekly showers on September 28, 2023 and October 1, 2023 and requesting a discount of the care fees as a result. However, the care fees are not assessed per services rendered, and pro-rating of the fee to reflect declined showers could not be accommodated per the terms of the admission agreement. As a result, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of this report along were provided to a facility representative.