complaint·January 13, 2026

However, two of the six residents interviewed corroborated the allegation and stated that there were previous issues with staffing at the facility. The two residents also stated that residents were not being provided care in a timely manner due to the staffing issues. The Department conducted four staff interviews. Two out of the four staff interviewed denied the allegation. However, two out of the four staff interviewed also corroborated the allegation and stated that previously, residents were not provided care in a timely manner due to staffing issues at the facility. Regarding the allegation that, facility is not promptly and appropriately responding to residents' concerns, the following has been concluded: The Department conducted six resident interviews. Five out of the six residents interviewed denied the allegation and stated that their concerns have been addressed appropriately by the facility. However, one out of the six residents interviewed corroborated the allegation and stated that her concerns were not addressed appropriately by the facility. The Department conducted four staff interviews. Four of the four staff interviewed denied the allegation and stated that residents concerns have been addressed appropriately. Regarding the allegation that, facility equipment's are in disrepair, the following has been concluded: The Department conducted six resident interviews. Four of the six residents interviewed denied the allegation and stated that they have not had any issues with the facility's equipment's. However, two out of the six residents interviewed corroborated the allegation and confirmed they have had previous issues with the facility's equipment's. The Department conducted four staff interviews. Four out of the four staff interviewed denied the allegation and denied ever hearing of any issues with the facility's equipment's. Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the three allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Executive Director Melanie Washington and a copy of the report was provided.