complaint·March 21, 2025

Per interview with Executive Director Yaylene Mazariegos there is 1 LVN available Monday - Friday, 1 med-tech on every shift, 1 caregiver for assisted living and 2 caregivers for memory care for AM and PM shifts. Overnight staff is 1 med-tech and 1 caregiver. ED also stated all staff are trained to provide care to residents. Interviews with 2 out of 2 staff stated they are able to assist residents with activities of daily living with the current staffing ratios. Per interviews with 2 out of 2 residents they indicated staff is responsive and assists them as needed. ED stated there is a resident in Memory Care that will wander into other residents rooms and staff will redirect. ED stated most Assisted Living residents are ambulatory and can ask for assistance. LPA Mendivil observed staff responding to pendant calls during the visit. Interviews with 2 out of 2 residents stated they have not had any issues with hygiene supplies not being available. Residents stated they can ask for hygiene items and the facility will provide them. Per interview with ED, ED stated all except 3 residents in memory care under incontinent care. ED stated the facility provides wipes, briefs and incontinent pads if a resident is under the incontinent care program. ED stated if a resident is not under the incontinent care plan then the resident or resident's family is to provide briefs and wipes. ED stated if a resident that is not under incontinent care plan and runs out of supplies the facility will provide supplies as needed. LPA Mendivil observed a closet with extra supplies ready and available to all staff. Therefore based on the preponderance of evidence through interviews and observations the allegations that Facility does not have adequate staffing and Facility does not provide adequate hygiene supplies are determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. This agency has investigated this complaint. No deficiencies cited. An exit interview was conducted and a copy of this report this report was left at the facility.