Complaint·December 19, 2023

The Facility Administrator confirmed that during the time of the initial complaint several staff members left or were let go due to unsatisfactory job performance and attendance issues. During Time of COVID Pandemic, facility used staffing agency to help fill shifts. Of the staff members mentioned in the complaint, two of six resigned while four members were terminated due to write ups for excessive breaks, tardiness, and attendance issues. Staff members mentioned in the complaint have no longer been working at the facility as of September 13, 2023. Interviews conducted with residents revealed that seven of seven residents interviewed stated they had no concerns with the staff at the facility and that facility provides good care to residents. Residents interviewed state they have not witnessed any kind of neglect or abuse. Long Term Care Ombudsman interview also revealed they had no concerns about the residents in care. Interviews revealed that Administrator was unaware of issues of abuse on residents in facility. Three of four staff members confirmed that Administrator was knowledgeable of issues with staff in facility and stated that Administrator would try to resolve issues that occurred. In relation to staff members mentioned in complaint, Administrator maintained Documented Discussions violating facility policies which Administrator addressed staff compliance issues and had staff sign that they participated in discussion. Based on observations made from interviews conducted and records reviewed, LPA is unable to corroborate allegations made that Facility staff are physically abusing residents, facility staff neglected resident and Administrator failed to address reports of abuse therefore although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Jill Johnson, and a copy of this report was provided during this visit.