complaint·July 24, 2025

On some occasions it reflects refusal by R1 on multiple times throughout the day. It is alleged that facility staff did not respond to the resident’s call cord in a timely manner. Interview with staff stated that when a resident pulls the cord, there is a beep that goes off throughout building, staff carry radios. As a secondary to the notification on the radio. If there is a Staff who is closed to the main notification in the receptionist area they send a message through radio or through intercom and they will respond to call. Staff have never taken more than 5-10 minutes to respond. Interview with 9 of 9 residents stated that they have never had issues with the pull cord and staff do not take long to respond. They have waited anywhere from 2-15 minutes. It is alleged facility staff do not offer snacks between meals. Interview with staff stated that residents get snacks, facility has a vending machine and there is a box of snack in the front reception office for residents use. Interview with 9 of 9 residents stated that they get snacks every day, there is a vending machine on the 3rd floor and there is a snack box in the office for them to have as alternatives for all residents. It is alleged facility is not providing good quality food. LPA toured the facility kitchen, and it was observed that there was sufficient amount of quality and quantity of perishable and nonperishable food for residents. LPA observed food being prepped and staff preparing the food for the residents. In addition, LPA obtained a copy of the facility weekly menu for review with meal options. Interviews with 9 of 9 residents stated that they didn’t have an issue with the food served and the food was good and/or great. A resident stated food is very soft melts in your mouth and not in your hand, which is really good because many seniors cannot eat hard food. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the Administrator and a copy of this LIC9099 report was left at facility.