complaint·April 29, 2026

Interviews with four out of four staff stated residents can select the physician of their choice and are not obligated to choose a specific one. Two out of the four staff added the facility does not recommend any particular physician to residents. Based on resident and staff interviews, the allegation is therefore deemed unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of the report was left with the facility representative. One out of remaining two residents stated they are aware of the transportation services but has not asked to use it. The remaining resident stated they drive themselves to appointments. Interviews with four out of four staff stated the facility staff will assist in arranging transportation for residents. Record review revealed six sign up sheets from March 6, 2026 through April 28, 2026 for dinner and shopping outings listing multiple residents. In addition, LPA reviewed five daily appointment calendars for medical appointments for several residents dated April 23, 2026 through April 29, 2026. The facility admission agreement, plan of operation, and resident handbook state the facility will provide transportation for medical and non-medical appointments up to a five mile radius. Regarding the allegation staff falsify documents regarding residents, it was reported the in house home health staff documents resident therapies that do not take place. Interviews with three out four staff stated the home health nurse that is at the facility often is not an employee. Two out of the three staff added the home health nurse works for a separate entity not related to the facility or licensee. The remaining staff did not add anything relevant to the allegation. Interview with witness 1 (W1) stated they are not an employee of the facility and is employed by Healthy Life Home Care. W1 added although they spend a significant amount of time at the facility due to the number of residents they attend to, they also support residents at another facility through the home health agency. LPA reviewed the LIC500 facility staff roster form and did not see W1 listed as a staff member. LPA conducted a business search on the California Secretary of State website and did not find any relation between Anaheim Crown Plaza and Healthy Life Home Care. Regarding the allegation staff do not ensure that residents are accorded privacy, it was reported staff members are present during physician consults with residents. Nine out of nine residents stated they have never had facility staff present when meeting with their physician. Three out of four staff stated physicians may be escorted to resident rooms to assist in locating residents or opening resident doors. Those three staff stated they leave the room before the physician begins the consultation. The remaining staff stated staff is not present in the rooms during a physician consultation. Based on interviews and record review, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed to be UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of the report was left with the facility.