complaint·June 2, 2023

It was alleged that the facility did not provide an admission agreement to resident. LPA conducted a total of 6 interviews which consisted of staff, residents, and external parties. 3 out of the 6 interviews corroborated with the allegation by stating that an admission agreement was never provided. 1 of the interviews stated “there were no talks of anything to do with an admission agreement…I think that's the issue right now with the refund" (regarding to the previous allegation). 1 of the interviews also provided a direct admission of not providing the resident (R1) with an admission agreement. LPA reviewed documents such as the facility admission agreement and R1’s file, of which it was observed that the facility did not have a copy of the signed admission agreement from R1 because it was not provided. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, the preponderance of evidence standard has been met, therefore the allegations are SUBSTANTIATED. An exit interview was conducted with S1 and facility administrator (AD) Juan Garcia Trujillo via phone call. A copy of this report was provided and explained. It was alleged that facility staff not following physical therapists instructions . LPA conducted a total of 6 interviews which consisted of staff, residents and external parties. 4 out of the 6 interviews conducted stated that the resident in the allegation (R1) had a physician therapy assessment conducted, however, no official instructions were provided. It was also stated that that the physical therapist had scheduled a second session with R1, however, by the time the session came, R1 had already moved out of the facility. LPA reviewed pertinent documents, however 1 interview specified that everything regarding physical therapy was “verbal and nothing was written”. It was alleged that the facility not allowing resident to drink coffee. LPA conducted a total of 6 interviews which consisted of staff, residents, and external parties. 4 out of the 6 interviews conducted did not corroborate with the allegation by stating that the facility does offer and serve coffee to residents. LPA reviewed pertinent documents such as the facility menu, the physician report of the resident, and photos. It was observed that the pictures of the meals the facility served (regarding to previous allegation), also included pictures of the resident drinking coffee. LPA conducted a tour of the facility and also observed that the facility is supplied with coffee. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, this allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with S1 and facility administrator (AD) Juan Garcia Trujillo via phone call. A copy of this report was provided and explained.