Complaint·July 14, 2021

and states no intention to be rough. Two out of two caregivers interviewed indicated residents had reported to them that S1 was rough during caregiving. Training records provided to LPA indicate S1 received appropriate required training upon hire. The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted with Administrator Ortiz and a copy of this report, confidential names list and appeal rights was provided to Administrator. S1 regarding the incident. Due to conflicting information, LPA is unable to corroborate allegation. Therefore, the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Administrator Ortiz and a copy of this report, confidential names list and appeal rights was provided to Administrator.