Complaint·January 12, 2023

and letter to Attorney Lawrence Hoodack acknowledging items returned that belonged to R1. R1 was admitted to the facility on May 28, 2018 with the Admission Agreement signed by R1's DPOA on May 28, 2018. R1 was a resident of the facility until they moved out on April 21, 2021. Regarding the allegation: Facility refused paramedics entry four of four individuals interviewed provided conflicting statements and could not corroborate the allegation. Three of the four individuals interviewed stated they never refused paramedics entry but indicated the paramedics did not want to enter the facility when asked if they wanted to enter. Regarding the allegation: Facility did not allow resident to chose their own hospice company, four of four individuals interviewed provided conflicting statements and could not corroborate the allegation. Three of the four individuals interviewed stated the resident and/or their responsible party or DPOA are the ones who make the decision which hospice agency they wish to utilize. Regarding the allegation: Facility did not allow for visitations, four of four individuals interviewed provided conflicting statements and could not corroborate the allegation. Three of the four individuals interviewed stated that during the height of the COVID-19 Pandemic facilities were not allowing in person visitation pursuant to the directives of the local Department of Public Health and the CA Department of Social Services. The facility then utilized other forms of visitation such as virtual visits utilizing various platforms such as FaceTime, window visits, and telephone calls. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the following allegations: Facility refused paramedics entry, Facility did not allow resident to chose their own hospice company, and Facility did not allow for visitations are deemed UNSUBSTANTIATED. An exit interview was conducted with Administrators Maricar Parnell and Gregory Parnell and a copy of this report along with the LIC 811 was provided at the time of this visit.