complaint·July 11, 2023

It was alleged that staff yelled at resident. LPA De Perio conducted a total of 8 interviews which consisted of staff and residents. 5 out of the 8 interviews conducted did not corroborate with the allegation, of which all 5 interviews denied of ever witnessing and hearing a staff member yell at a resident. 3 out of the 8 interviews were unable to be conducted due to declining of wanting to be interviewed. LPA De Perio also reviewed the facility house rules. It was alleged that staff did not clean resident adequately resulting in a wound. LPA De Perio conducted a total of 9 interviews which consisted of staff, residents, and external parties. 6 out of the 9 interviews conducted did not corroborate with the allegation, of which 1 interview with a resident stated "they thoroughly clean us to make sure we don't get any sores or anything like that". 3 out of the 9 interviews were unable to be conducted due to declining of wanting to be interviewed. LPA De Perio reviewed the resident's (R1) physician report, and contacted R1's physician who confirmed that R1 already had a sore prior to admission into the facility. During the tour of the facility, LPA De Perio observed that the facility has topical ointment that is made inaccessible to residents in care, of which 1 interview stated "if the resident needs ointment or cream, we have it, but we get the "okay" from the doctor first, but we have it here just in case". It was alleged that staff do not meet resident's care needs. LPA De Perio conducted a total of 8 interviews which consisted of staff and residents. 5 out of the 8 interviews conducted did not corroborate with the allegation, of which 2 of the interviews specified "I would say my needs are met, so it's good" and "my needs are met, I don't have anything bad to report". 3 out of the 8 interviews were unable to be conducted due to declining of wanting to be interviewed. During the tour of the facility, there were no health and safety concerns noted, and it was observed that the residents care needs were met. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed UNSUBSTANTIATED. For today's visit, no citations were issued. An exit interview was conducted with AD Mokhtarzad . A copy of this report was provided and explained.