Complaint·December 28, 2023

Text message review show Licensee/Administrator Rasouli would send routine updates regarding the spread of the Coronavirus, updates regarding visiting family members at the facility, and updates on R1's health. In a text message dated December 16, 2020, Licensee/Administrator Rasouli notified R1’s responsible party that R1's appetite was less than normal, R1 was quiet, and had a cough. The responsible party was informed R1’s physician was informed about R1’s recent change in condition. Additional text messages were exchanged regarding R1’s change in condition on December 18, 2020. After R1 was admitted to the hospital December 20, 2020, additional text messages were exchanged until December 22, 2020. During a review of MemoriaCare Medical Center records, it was clear R1's responsible party was provided updates on R1 health during R1's entire time at the facility. According to a Nurse Practitioner (NP), R1’s responsible party stated, the patient (R1) is doing well at the board and care until February 2020 when R1 fell and fractured the right hip. R1 was sent to rehab until mid-March. R1 then went back to the board and care, was placed on hospice and was doing well. R1’s responsible party also agreed that after R1’s hospital visit, going back to the board and care with hospice would be best for the patient, after treatment is completed. During an interview with a Nurse from California Mission Hospice, LPA Haley was informed that R1’s physician and family are notified after every visit. According to the Nurse, R1's last visit from California Mission Hospice was December 16, 2020. Based on the information gathered during the investigation through interviews and document review, the allegation mentioned above is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided.