Complaint·February 6, 2024

After R1’s medical procedure, a special diet will be prescribed for six weeks. At this time, the medical procedure has not been scheduled. R1 expects the procedure to be scheduled in late March or early April. Regarding the allegation: Insufficient staff to meet residents' care needs. During the investigation 4 of 4 individuals interviewed including the licensee, facility staff, and a facility resident denied the allegation above. According to the Licensee Earwood, staffing is adequate, and the new caregivers are doing a good job. Staff 1 and Staff 2 both agreed that staffing is fine, and they have enough assistance from their partners. Resident 1 (R1) also denied the allegation and is pleased with the caregivers. During the visit, licensee Earwood provided copies of R1’s physician’s report, Preplacement appraisal, Resident Appraisal, and Postoperative diet instructions and information. The resident roster was emailed to LPA Haley during the visit. Based on the information gathered through interviews, observation, and document review the following allegations: Facility is refusing to provide resident with a modified diet as prescribed by doctor's orders, and Insufficient staff to meet residents' care needs is deemed Unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided.