complaint·May 24, 2024

Interviews were conducted with five facility staff, five residents, and two witnesses, regarding the allegation, facility staff yell at clients. Five out of five staff interviewed denied personally yelling at residents and denied witnessing any other staff yelling at residents. Four out of five residents denied staff yell at them or other residents. One out of five residents was unable to confirm or deny allegation due to being non-verbal. During their interview, both witnesses denied witnessing staff yelling at residents. Interviews were conducted with five facility staff, five residents, and two witnesses regarding the allegation, facility staff behave inappropriately with clients. Five out of five staff interviewed denied personally behaving inappropriately with residents and denied witnessing any other staff behaving inappropriately with residents. Three out of six residents denied staff behave inappropriately with them and denied witnessing staff behaving inappropriately with other residents. Two out of five residents were unable to confirm or deny allegation. During their interview, both witnesses denied witnessing or having knowledge of staff behaving inappropriately with residents. Due to conflicting information received during interviews conducted, LPA is unable to determine if facility staff prevented clients from seeking medical care, if facility staff yell at clients, or if facility staff behave inappropriately with clients. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated. An exit interview was conducted and copy of this report was provided at the end of the inspection.