complaint·January 29, 2026

The Department interviewed S1 and it was revealed that they never had any issues with the residents and denied the allegation. Witness #1 (W1) informed the Department that they always saw S1 in a rush, but never rough with R1. Witness #2 (W2) informed the Department that S1 can be rough and always in a rush, but is good with R1. AD informed LPA that S1 has not worked at the facility since sometime in 2022. LPA interviewed current residents in care and one of six residents informed LPA that the staff are not rough with them and have not hit them. One of six residents did not confirm or deny the allegation and four of six residents were observed sleeping in their bedrooms or living room. LPA observed current staff training for two of two staff on the topic of abuse and neglect in the elder care setting was last conducted on August 14, 2025. Therefore, based on the interviews which were conducted and the records reviewed, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Staff hit resident is deemed UNSUBSTANTIATED. An exit interview was conducted and a copy of this report was left at the facility.