Complaint·October 15, 2025

Based on the evidence gathered the allegation is deemed unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur. The investigation into the allegation, facility staff is failing to provide care and supervision to residents after 5pm, revealed the following. 4 out of 9 residents interviewed reported they receive care after 5:00pm. The Administrator denied the report. 5 out of 5 staff interviewed denied the allegation. On August 22, 2023 LPA made a subsequent visit as part of the investigation into to complaint # 22-AS-20230320142719 (same facility) at 8:00pm. During the visit LPA observed staff at the facility providing care and supervision to the residents. Based on the evidence gathered the allegation is deemed unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.