complaint·September 17, 2025

diapers need to be changed, they change it. Residents stated they don’t think they are left soiled and have no issues to report. It is alleged that staff yell at residents in care. An interview with 6 of 6 residents stated that staff are very good to them, are patient with them and have not seen any staff yell at any residents. There are residents that are hard of hearing and sometimes staff raise their voice so residents can hear but yell no we have not seen. An interview with 3 of 3 staff stated that they have not received any complaints from residents that staff yell at them or have seen any of their coworkers’ yell at the residents. It is alleged that staff are not turning resident timely. The interview with 3 of 3 staff stated that it is a general rule that is followed for staff to turn residents that need to be rotated every 2 hours. An interview with 6 of 6 residents stated that they have observed residents getting rotated but are unsure of the time frame or how often because they don’t look at the time. It is alleged that staff cannot meet residents’ needs. LPA conducted a facility visit on January 15, 2022, and the census was 6 residents. An interview with 3 of 3 staff stated that generally there is 2-3 staff per shift to assist with residents. There hasn’t been an issue with being able to assist or meet the needs of the residents. Staff are very capable of meeting the needs of the residents. An interview with 6 of 6 residents stated that they get their needs met by staff all the time and don’t have an issue to report. The staff is very good at assisting them when it is needed. Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted with the Administrator and a copy of this LIC9099 report was left at facility.