complaint·February 1, 2023

CONTINUED... Based on the evidence gathered from interviews conducted with ten interviewees, LPA Quiroz’s observations during inspection visits of 11/21/22 and 2/1/23, and a review of pertinent documentation, the allegation: "staff are not responding to resident’s emergency calls” is deemed Unfounded, meaning that the allegation was false, could not have happened or is without a reasonable basis; Therefore complaint allegation is dismissed. Regarding the allegation “Staff forged resident’s signature on a document,” 4 residents interviewees reported that staff are not forging their signatures on documents. Nine of ten interviewees did not corroborate with the allegation "Staff forged resident’s signature on a document." During the course of the investigation, LPA Quiroz reviewed video evidence. During video evidence review, LPA Quiroz was able to listen to conversation between Resident 1 (R1) and (L/AD) Almiranez where (L/AD) Almiranez is heard requesting for R1 to sign the admission agreement; (R1) can be heard indicating that he was requested to sign the admission agreement and not signing his finances over to the facility. However, the document being signed is not visible as video recording reflects recording of a wall, R1's face and pictures displayed on the wall. Interview conducted with R1 on 9/7/2022 regarding Complaint control # 22-AS-20220829124546 revealed confirmation that R1 signed the admission agreement and hand-written document indicating R1 is handing over disability benefits to facility effective 10/2021. Based on the evidence gathered from interviews conducted with ten interviewees, video evidence and a review of pertinent documentation, the allegations: "Staff forged resident’s signature on a document” is deemed Unfounded, meaning that the allegation was false, could not have happened or is without a reasonable basis; Therefore complaint allegations is dismissed. An exit interview was conducted with Licensee/Administrator Uldarico Almiranez, and a copy of this report along with LIC 811- Confidential Names list were provided to Facility at exit. ***THIS IS AN AMENDED REPORT***