complaint·January 11, 2024

Interviews revealed that S1 did not hear resident call out for help and therefore did not respond to resident in timely manner. Four of four staff confirm that they have never left residents unsupervised alone at the facility and staff confirmed their awareness that leaving residents alone is considered neglect. Based on interviews with residents, three of three residents interviewed stated staff have never left residents unattended at the facility. Interviews with residents confirmed that three of three residents stated they like the level of care being provided at facility. Fountain Valley Police Department Report confirms Police Department was contacted and came out to facility to do a Wellness Check on 10/02/20. Police Document did not state any concerns of abuse or neglect reported at facility. Based on interviews conducted with staff, all staff interviewed confirm that medications are stored inside secure medication closet with staff responsible for holding onto closet key. Based off interviews conducted with residents, three of three residents confirm they receive medications at scheduled times. LPA’s observations confirmed medications are centrally stored inside a secure medication closet. Facility documents revealed that staff have completed training in Psychosocial needs of the elderly, Medication Administration, and Understanding abuse & neglect. Based off interviews, observations and records reviewed, LPA is unable to corroborate allegations made that the facility staff left residents unsupervised in the facility, Staff did not properly store medications and Staff did not manage resident’s medications properly therefore although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with staff and a copy of this report along with a LIC 811 Confidential Names list was provided during this visit.