complaint·June 17, 2024

CONTINUED... to Fountain Valley Senior Homes 2 facility #306005475. The Investigation concluded that resident being yelled at in video provided to OCRO as evidence was not a resident residing at Saint Benedict Care LLC. Regarding the allegation, “Facility staff do not respond timely for assistance,” four of four residents denied the allegation indicating staff are very helpful and respond to assistance requests timely. Two of two witnessed who reported frequently visiting the facility indicated witnessing staff responding to resident’s request for assistance timely. Regarding the allegation, “Facility staff provided alcohol to resident who cannot have alcohol,” the investigation revealed the following: LPA Quiroz conducted multiple interviews consisting of residents, staff and witnesses. Interviews conducted with eleven of eleven interviewees reported denying ever witnessing staff providing alcohol to residents in the facility. During the course of the investigation, LPA Quiroz reviewed physician report for Resident 2 (R2) dated 2/11/2021, page 4 under 14. Mental Condition indicating (R2) is able to leave the facility unassisted. During the course of the investigation, (R2) admitted to leaving the facility on their own during the day indicating “I would sometimes go and buy my own beer from the liquor store without telling staff, but not anymore.” Administrator Almiranez indicated meeting with (R2s) responsible party and discussing reassessment of needs and services plan and physician report to address need for increased supervision for (R2) due to admitting drinking alcohol when leaving the facility unassisted. Therefore, based on the preponderance of evidence gathered through interviews, documentation review and observations conducted by LPA Quiroz, the allegations that the “Facility staff yelled at residents,” “Facility staff do not respond timely for assistance,” and “Facility staff provided alcohol to resident who cannot have alcohol” are deemed UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis; Therefore complaint is dismissed. This agency has investigated this complaint. No deficiencies cited during today's visit. An exit interview was conducted with Caregiver Rhodora Cabrera and with (L/AD) Uldarico Almiranez via telephone, and a copy of report and LIC 811-Confidential Names were provided at exit.