complaint·January 23, 2025

CONTINUED FROM FORM LIC9099 Regarding the allegation that Staff do not ensure snacks are made available for residents in care , the following has been concluded: During the tour of the physical plant, LPA reviewed the ample food supply available for use by residents, as well as meal menus. Three resident interviewed confirmed the availability of snacks upon demand and the fact that such snacks are adequate to their preferences. Regarding the allegation that Staff do not ensure residents are provided adequate size meal portions , the following has been concluded: The quantity of perishable and non-perishable food items observed during the facility visit is consistent with adequate meal sizes being provided. Three residents interviewed confirmed that they were satisfied with the quantity, quality and variety of food available. Staff and residents interviews also confirmed that menus are modified to accommodate food preferences and specialized diets. Regarding the allegation that Staff do not ensure residents door handle is in good repair , the following has been concluded. Door knobs on each of the four bedrooms are verified to be operational and in good repair. One doorknob was reported to have been damaged as a result of a resident's behavioral expression prior to the visit, but is confirmed to have been replaced and repaired adequately during the facility visit. Regarding the allegation that Licensee did not adequately safeguard residents personal belongings , the following has been concluded: Two out of three residents interviewed denied having issues with theft and/or loss of personal items and valuables during their period of admission. A third resident indicated that they had no overall issues aside from instances of gathering "fruit and vegetables". Resident assessment indicates a Pika diagnosis and facility staff has been reporting to the Department via Special Incident Report forms removals of fermenting food items from the resident's bedroom prior to the visit being conducted. Resident was documented to be homeless prior to admission and did not put any belongings into safeguarding with the facility upon admission. Based on the evidence gathered during the present facility visit, the four allegations above are determined to be Unfounded, meaning that the allegations are false, could not have happened and/or are without a reasonable basis. The Department has investigated this complaint. An exit interview was conducted and a copy of this report was provided to a facility representative.