complaint·May 17, 2023

CONTINUED... Per Title 22 California Code Of Regulations Admission Agreements: 87507-(g)(5)(E)(2)(a). (R1) is entitled to a 80% refund in excess of $500 of pre admission fee if they move out of the facility within 30 day of move in. (R1) moved out of the facility on 4/7/2021. Billing records reviewed confirmed (R1) received 80% of preadmission fee in excess of $500 on 5/28/2021. (R1) later received a second refund from the facility on 7/2/2021 for an additional $448.53. Per interview with Former Administrator Cash Benton the request for (R1s) refund was put in with facility payroll unit upon notice of (R1s) intention to move out. However, refund was delayed due to accounting delay. Although refund was delayed (R1) received required refund and additional refund from the facility. Therefore based on the preponderance of evidence through interviews, documentation review and observations conducted by LPA Quiroz, the allegation that the " Personal Rights are being violated," is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. This agency has investigated this complaint. No deficiencies cited during today's visit. An exit interview was conducted with Executive Director Charles Eusey, and a copy of report was provided