complaint·August 3, 2023

Regarding the allegation, "Resident's bedroom was left in unsanitary condition," the investigation revealed the following: On 11/3/2020 during a virtual Tele Assistance Partnership visit conducted along with AD Cash Benton and LPA Quiroz, LPA Quiroz virtually observed (R1s) bedroom area appearing to look clean as evidence by no trash on trash basin, (R1s) bed was made and no discoloration observed on (R1s) bed linen. (R1s) bathroom area was observed to be in sanitary conditions during virtual inspection conducted on 11/3/2020. Four of seven interviewees denied allegation indicating caregivers and housekeeping staff clean bedrooms according to housekeeping schedules and as needed due to sanitary and safety concerns. Three of Seven interviewees corroborated with allegation indicating (R1) prefers to only have two preferred caregivers clean their bedroom area. Therefore based on the preponderance of evidence through interviews conducted, documentation review and observations conducted by LPA Quiroz, the allegation that the "Facility failed to notify responsible party of medical emergency" and "Resident's bedroom was left in unsanitary condition" were found to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies cited during today's visit. An exit interview was conducted with Terrie Sherrell Regional Director of Health and Wellness and a copy of this report along with LIC 811- Confidential Names were provided at exit.