complaint·August 21, 2024

that they had not had an issue since then with vermin. File review of resident records revealed that R1 admission to the facility was March 25, 2023, about a year and 4 months ago. Interview with 13 of 13 residents revealed that residents have not ever had an issue with vermin in their food or have seen any vermin in the facility. Residents stated that they were very happy with the food quality of the facility. LPA obtained statements from the staff who stated that facility has had continuous pest control service from an outside vendor, which comes twice a month to do pest control maintenance. Records review reflect that facility has a contract with Pest Flex to services the facility. Copies of records obtained reflect that facility has a service agreement for pest control indicating facility had a previous pest company prior to contracting with them. Services instructions indicate to treat exterior and interior, focusing in kitchen areas, semi-monthly services, 2x month and service existing equipment. We have found the complaint allegation is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. A copy of this report is being reviewed with the Executive Director and a copy furnished to the facility.