Incident investigation·November 5, 2024

On 11/5/2024, LPAs Dwayne Mason Jr. and William Vanegas arrived at the facility for the purpose of conducting a Case Management visit for the purpose of following up on incident reports received by the Department. LPAs were greeted and granted entry by Front Desk/Receptionist Silvia Villalobos. LPAs met with Laura Foreman, Memory Care Director. LPAs obtained copies of the resident roster, staff roster, staff schedules and staff training logs. LPAs requested an electronic copy of the call button report from 10/21/2024 through 11/4/2024. LPAs conducted interviews with Memory Care Director, staff and residents. Based on staff interviews conducted, the majority of staff indicated that the facility is understaffed. However, based on interview with MCD, it was revealed that the facility utilizes a staffing agency called Pioneer Home Care to fill any call-outs from staff. MCD also showed LPA the job postings currently on the facility's website indicating the facility is currently hiring. Based on today's visit no deficiencies are being issued. This report was reviewed with facility staff and a copy was provided.