complaint·July 21, 2025

Concerning the allegation that "staff did not safeguard residents’ personal belongings," the investigation found that none of the three residents or three staff members interviewed supported this allegation. A review of Resident 1's (R1) file showed that the inventory intake sheet, signed and dated on May 10, 2019, listed no personal items. The file also contained email communication from April 5, 2021, between the resident's responsible party and the facility administrator. In this email, the responsible party provided a price list for items for which a refund was requested. Records show a check was issued to R1's responsible party on April 5, 2021, and cleared on May 11, 2021. As to the allegation that "staff left a resident in soiled clothing for extended periods," none of the three residents or three staff members interviewed corroborated this claim. Furthermore, staff interviews revealed that facility employees conduct routine checks on all incontinent residents at intervals ranging from every 20 minutes to two hours, and also assist residents whenever they request to be changed or refreshed. During the facility tour, LPA Haddadin did not observe any residents in soiled clothing or detect any related odors. Therefore, based on the preponderance of evidence gathered through interviews, documentation review, and observations conducted by LPA Haddadin, the allegations are deemed UNSUBSTANTIATED. This means that although the alleged events may have happened or are valid, there is not a preponderance of evidence to prove that the violations occurred. No deficiencies were cited during the visit. An exit interview was conducted, and a copy of this report was provided to the facility