Follow-up·November 25, 2025

On November 25, 2025, Licensing Program Analyst (LPA) Eboni Bentley conducted an unannounced case management visit to follow up on incident reports received by Orange County Regional Office on October 31, 2025 and November 6, 2025. LPA introduced self to Executive Director (ED) Mandy Taylor, explained the reason for the visit, and was granted entry into the facility. During the visit, LPA toured the facility and obtained copies of Resident/Staff Roster, Staff Schedules, and the following records for R1 and R2: Emergency Contact Sheet, Physician’s Report, Admissions Agreement, Service Plans, and Resident Personal Property and Valuables. LPA conducted interviews with residents and staff. The incident report submitted to the Department on October 31, 2025, stated that Resident #1 (R1) reported missing one hundred and seventeen dollars and R1's money clip on October 27, 2025. R1 reported last seeing the missing items on October 27, 2025. Facility staff reported incident to Fountain Valley Police Department, submitted a police report, and questioned staff who were scheduled to work on that date. Staff searched R1's apartment to attempt to locate the missing money and money clip and was unsuccessful. Facility reviewed camera footage and found internal investigation was inconclusive. LPA interviewed R1 who stated they are missing additional items and unhappy with the outcome of the investigation. Continue to LIC809-C.... The incident report submitted to the Department on November 6, 2025, stated that Resident 2 (R2) reported missing thirty three dollars and R2's wallet on October 28, 2025. R2’s family reported last seeing the missing items on October 29, 2025, as indicated in emails dated November 6-14, 2025. Family reported incident to Fountain Valley Police Department (FVPD) and submitted a police report. Facility questioned staff who were scheduled to work on that date, reviewed camera footage, and found internal investigation was inconclusive. LPA interviewed R2 who stated they are dissatisfied with the status of the investigation. ED stated they will provide in-service training for all personnel regarding Mandated Reporting and the facility policy for Theft and Loss. ED stated they will follow up with FVPD and will provide an update to LPA on December 2, 2025, regarding any new developments. No deficiencies were cited during this visit. An exit interview was conducted with Executive Director Mandy Taylor, and a copy of this report was provided at exit.