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Inspection visit

complaint

CARMEL VILLAGE RETIREMENT COMMUNITYLicense 3060055131 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

During the visit, LPA Bentley toured the interior and exterior of the facility with staff. Observations were made and photos were taken of water damage to ceiling panels in the hallways and in resident bedrooms. LPA observed a ceiling panel in the hallway where a leak was reported. Four out of five staff interviewed confirmed the allegation, stating the area leaked during a recent rain in December 2025 and a bucket was used to catch the water. One staff stated leaks were first discovered in December 2024, recurred in December 2025, and have not been repaired. A record review confirmed repairs had not been done to repairs the leak. Based on the evidence gathered through interviews and observations, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. A deficiency is being cited per California Code of Regulations Title 22. An exit interview was conducted Executive Director Mandy Taylor, and a copy of this report and appeal rights were provided.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(1)Type A

    All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not met as evidenced by: Based on interviews conducted, S1 admitted to ingoring R1's refusal to get out of bed and physically forcing resident to get out of bed, stand, and walk to the bathroom for a shower, which poses an immediate health, safety and personal rights risk to residents in care.

  • 87303(a)Type B

    87303 Maintenance and Operation(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provisions of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement is not met as evidenced by: Based on observation and interviews conducted, the licensee did not comply with the section cited above, which poses a potential health and safety or risk to persons in care. LPA observed water stains on ceiling panels of Building 2, third floor where leaks were resported. Interviews confirmed water damage occurred due to rain between Dec 2024 and Dec 2025 with no record that repairs had not been made.

FAQ · About this visit

Common questions about this visit

What happened during the January 26, 2026 inspection of CARMEL VILLAGE RETIREMENT COMMUNITY?

This was a complaint inspection of CARMEL VILLAGE RETIREMENT COMMUNITY on January 26, 2026. 1 citation were issued: 1 Type B.

Were any citations issued to CARMEL VILLAGE RETIREMENT COMMUNITY on January 26, 2026?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.