complaint·March 18, 2026

Documents reviewed include the Carmel Village Retirement Community Service Plan dated January 8, 2025, for R1. Per Service Plan, it states R1 requires one person total assistance by staff members for all mobility/ambulation needs. During the interviews with residents, R2 reported that staff are helpful and attentive and stated that staff will respond quickly when he uses his call button. Per R2, staff work around the clock and reported that staff are meeting his needs. During the interviews with staff, Staff 1 (S1) reported that staff ensure the health and safety of the residents in Memory Care. S2 stated that staff are attentive and reported that the fall was not due to neglect. Per S3, staff do their best to ensure the health and safety of the residents in Memory Care. During the interviews, Witness 1 (W1) reported that she could not say if the fall was due to lack of care and supervision. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with ED Taylor, and a copy of this report was provided to the facility.