complaint·March 21, 2026

Regarding the allegation that staff are not according resident(s) privacy while in care: Four out of four residents and two out of two staff confirm staff are respectful and announce themselves before entering a resident's apartment. Two out of two staff indicate staff wear earpieces connected to their pagers and resident names are not mentioned over the system. Care staff communicate room numbers only and LPA observed this during the investigation. Regarding the allegation that staff do not prominently post information in areas accessible to resident(s) in care: LPA observed all required postings in common area of the facility. All postings were accessible to residents and in an appropriate font. Regarding the allegation that staff are prohibiting residents from holding Resident Council meetings: Five out of five residents and two out of two staff confirm resident council meetings have been conducted. Regarding the allegation that facility does not provide reasonable accommodations(s) for resident in care: LPA observed postings and resident notices in elevators and common areas to be at appropriate heights and accessible to residents in care throughout the facility. Based on interviews conducted and observation, the allegations are found to be UNSUBSTANTIATED, meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of this report was provided.