complaint·October 11, 2023

During interviews conducted with Staff 1 (S1) it was reported that the kitchen has not received complaints regarding incorrect food orders and when there has been a complaint, it has come from a resident with cognitive impairment. Based on LPA's observation and information gathered during the investigation, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed UNSUBSTANTIATED. LPA Ramirez conducted an exit interview with ED Ayala, and a copy of this report was provided to the facility. six minutes and fifty-four seconds. Per Resident 1 (R1) staff are helpful, do their best and assist in a reasonable time. Therefore, the allegation is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. LPA Ramirez conducted an exit interview with ED Ayala, and a copy of this report was provided to the facility.