complaint·November 10, 2025

Per documentation review, resident (R1) had a neck fracture prior to admission into the facility and wore a neck brace, and despite R1 experiencing pain, R1 declined in wanting to take medications prescribed by R1's doctor, to which R1 confirmed this to be true. On 10/28/25, R1 was sent to the hospital due to abdominal pain, however voluntarily declined in wanting to return back to the facility. It was alleged that facility is accessing resident funds without consent. 5 out of 5 resident interviews did not corroborate with the allegation by stating that either they, or their families have access to their funds, and that their financial information is not provided to the facility staff. LPA conducted an interview with R1 who denied of staff accessing funds by confirming that no information was ever provided to staff regarding R1's funds and that R1 only had access to own funds. 3 out of 3 staff interviews did not corroborate with the allegation by stating that facility does not handle resident funds. Per record review, LPA verified that facility does not safeguard resident's financial funds. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, these allegations are UNFOUNDED, meaning that these allegations wer false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with AD Catacutan. A copy of this report was provided and explained.