Complaint·October 23, 2025

1 out of 1 staff interview did not corroborate with the allegation by stating that staff are trained on how to care for and interact with residents. Per record review, LPA observed that current staff complete trainings on residents rights, care and supervision, and mandated reporting. It was alleged that staff are not meeting resident's bathing needs. 2 out of 2 resident interviews did not corroborate with the allegation, of which 1 resident by provided confirmation that staff will bath resident twice a week, but more if needed. 1 out of 1 staff interview also provided confirmation that residents get bathed twice a week, but in addition, staff will provide towel baths for residents on a daily basis. During the tour of the facility, LPA observed that all residents were clean and that facility is equipped with an adequate supply of toiletries used for bathing. It was alleged that staff is not providing resident with comfortable accommodations. 2 out of 2 resident interviews did not corroborate with the allegation by expressing their satisfaction with the staff and the living accommodations at the facility. LPA observed that each resident and bedrooms were provided with furniture in good repair, clean linens and adequate storage space. LPA also observed that the temperature in the facility was 75 degrees Fahrenheit, of which all residents provided confirmation that the temperature in the facility was comfortable. It was alleged that staff isolates resident. 2 out of 2 resident interviews did not corroborate with the allegation, by stating that staff encourage all residents to socialize and partake in activities on a daily basis. 1 out of 1 staff interview stated that staff encourage residents to interact with staff and the other residents to promote engagement and socialization. During the tour of the facility, LPA observed 1 resident engaging with staff in their preferred activity while 1 resident was asleep in their room, and 1 resident who stated they wanted to stay in their room due to personal preference. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegations listed are deemed UNSUBSTANTIATED. An exit interview was conducted with AD Diaz. A copy of this report was explained, and provided.