complaint·February 8, 2023

Per interviews conducted staff 1 (S1) admitted that one time they did slam kitchen cupboards out of frustration and acknowledged it was unprofessional. Two out of three staff and six out of seven family members indicated they have never observed any issues with staff. Residents interviewed also indicated no issues with staff. Based on conflicting information received from interviews, the lack of information regarding the incidents in question, and the lack of corroborating witness to the incidents, LPA is unable to determine if the alleged violations occurred as reported. We have found the complaint allegations are deemed UNSUBSTANTIATED, meaning although the allegations may have happened or is valid; there is not a preponderance of evidence to prove that the alleged violations occurred as reported. An exit interview was conducted. This report is being reviewed with Caregiver and a copy of this report along with a LIC 811 confidential name list was left at the facility.