Complaint·March 1, 2024

Per Housekeeping Log R1's bedroom is being cleaned more than once per week. During the interviews with residents, R1 reported that their bedroom is cleaned and stated that the Housekeeping staff is a good person. Per R1 their bedroom does not smell like urine and/or feces. During the interviews with staff, Staff 1 (S1) reported that she cleans R1's bedroom daily and stated that she takes out the trash daily. During the initial visit on 03/01/24 LPA observed that R1's bedroom was adequately cleaned and observed that the trash cans were empty. During the initial visit LPA toured R1's bedroom and did not smell any malodorous smells. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with facility representative and a copy of this report was provided at the time of exit.