Complaint·June 6, 2024

to have the rooms treated. The invoices provided by the facility show both rooms were treated the day after the report of bed bugs. The facility documents show the facility has monthly pest control service. The last service was provided on May 7, 2024. Staff reported that the next service should be on June 7, 2024. The Administrator reported that on June 10, 2024 the entire facility will be checked by the pest control company and any rooms found with bed bug activity will be treated. This information was verified with an invoice from the Pest Control Company, The Administrator reported that after the first report of bed bugs the facility began the search to find the best company to inspect and possibly treat the whole facility. None of the witnesses interviewed knew how the bed bugs go into the facility. LPA observed that residents who had their rooms treated for bed bugs had new beds and all of their clothes were washed. Staff reported and residents interviewed verified that after the rooms were treated for bed bugs they were cleaned by staff before residents moved back in. LPA observed during the visit that new mattresses are stored in secured packaging that includes the mattress being sealed in plastic before they are used. It is unclear how the bed bugs made it into the facility. What is clear is that the facility addressed the issue in a timely manner and took steps to have the bed bugs removed once they were reported. The facility is being proactive and making an effort to ensure there are no more bed bugs at the facility. Based on the information provided the allegation is deemed unfounded, meaning the allegations are false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of the report provided.