Complaint·October 3, 2024

During the course of the interviews with staff, Staff 1 (S1) reported that some screen doors are broken. Per S1 a couple of resident have complained and stated that the maintenance director is fixing the issue. Based on observations and the interviews which were conducted, the preponderance of evidence standard has been met, therefore the following allegation: Facility staff are not ensuring that resident screen doors are in good repair is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D. An exit interview was conducted with facility representative and a copy of this report along with the Appeal Rights were provided at the time of this visit. bedding daily. Per R1 the facility is pretty much clean all the time and reported that the new cleaning lady cleaned their restroom and it looks amazing. During the initial visit LPAs observed as housekeeping staff were cleaning bedrooms on the first and second floor. Regarding the allegation that facility staff are not ensuring that resident grab bars are safe for residents in care, the following was revealed: Six of eight individuals interviewed denied the allegation. During the initial visit LPAs toured random restrooms throughout the facility and observed that grab bars were in good repair. During the course of the interviews R1 reported that they use the grab bars all the time and stated that the grab bars are in good condition. Per R2 the grab bars are fine. During the course of the interviews with staff, Staff 1 (S1) reported that the grab bars are safe and stable for the residents' use. Regarding the allegation that facility staff are not keeping the facility free of insects, the following was revealed: Four of eight individuals interviewed denied the allegation. During the course of the interviews R2 stated that she has not seen insects or bugs. Per R3 he has not seen insects or bugs. During the course of the investigation LPAs reviewed documents including the Pestprotection Pest Control dated August 27, 2024. Per Pest Control report the following was done apply crawling insect prevention to the exterior perimeter of the building, treat the interior of building common areas, restroom areas, storage areas, spa rooms and inspect 7 units at the time of service. Based on the information gathered during the investigation and review of documents obtained, LPAs are unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, this allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPAs conducted an exit interview with facility representative, and a copy of this report was provided to the facility.