Complaint·December 11, 2024

to September 11, 2024. Per Pestprotection Pest Control dated June 10, 2024 it states inspect entire 1st floor and 2nd floor for bedbug activity to determine where the bedbugs are active. Per Pestprotection Pest Control dated June 14, 2024 it states vacuum entire unit cracks and crevices, bed frames, baseboards and apply a treatment for the control of bedbugs where live bedbug activity was detected. Per Pestprotection Pest Control dated September 18, 2024 to December 06, 2024 it states apply crawling insect prevention to the interior and exterior perimeters of the building and/or applied bedbug control. During the course of the interviews with residents, R2 reported that they have not seen bedbugs in the facility and stated that the exterminator comes monthly. Regarding the allegation that staff damaged and did not return resident’s personal belongings , the following was revealed: Documents reviewed included the Resident Personal Property and Valuables (LIC621) dated May 03, 2022 for R1. Per Resident Personal Property Valuables R1's personal property include an Insignia television, two cellphones and a wheelchair. During the course of the interviews, R1 reported that in April 2024 the facility brought in professional exterminators and stated that they bagged his clothes while inspecting his unit. Per R1 staff lost 11 of his shirts, shorts and socks. LPA reviewed documents including the Citrus Hills Assisted Living A/R Change Form dated January 11, 2024. Per A/R Change Form R1 received a discount/credit for $299 for personal items. Per R2 staff have not damage or taken his personal property. R2 reported that he has not had issued with staff and stated that staff are helpful. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, this allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with ED, and a copy of this report was provided to the facility.