Complaint·January 22, 2025

Per Health Care Change for R1 it states starting immediately we give our permission to have R1's health care management be rendered by Senior Doc personnel and their associates. The Health Care Change was signed on October 22, 2024, by R1's conservators. Documents reviewed included the Citrus Hills Assisted Living Health Care Change dated October 23, 2024, for R2. Per Health Care Change it states management company Gnosis Geriatric Wellness Center and it's associated persons and affiliates are required to stop all treatment, assessment and visitations. The Health Care Change was signed on October 23, 2024, by R2. LPA reviewed documents including the Citrus Hills Assisted Living Move In Record dated October 14, 2022, for R3. Per Move In Record R3's Primary Care Physician (PCP) is listed as Gerardo Canchola. Per National Provider Identifier Database Gerardo Canchola is listed as the Medical Director for Gnosis Geriatric Wellcare Center Inc. Regarding the allegation that Licensee has changed residents' health insurance for financial gain , the following was revealed: During the course of the interviews six of seven individuals denied the allegation and/or stated not being aware if the facility changed the residents' health insurance for financial gain. During the course of the investigation LPA observed that R1, R2 and/or their conservators signed a Health Care Change statement when changing their health insurance. During the investigation LPA observed that R3 has not changed their health insurance. During the course of the interviews with staff, S1 reported that the Licensee has not changed the resident's health insurance for financial gain and stated that the resident with a Power of Attorney (POA) had their POA signed. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.