Complaint·October 1, 2025

During the interviews the AD reported that the receptionist delivers the residents mail and packages during lunch and/or after 3:00 p.m. Per AD, the residents always received their mail unopened. Regarding the allegation that facility staff required resident to open their packages in front of staff, the following was revealed: During the course of the interviews two of eight individuals interviewed confirmed the allegation. During the course of the interviews with residents, R1 reported that he does not have to open his packages in front of staff. Per R2, she does not have to open her packages in front of staff. R3 reported that his packages are always unopened. Per R4, staff members made him open his package in front of them. During the course of the interviews with staff, S1 reported that staff never require the residents to open their packages in front of them. During the interviews the AD reported that the residents have the right to refuse to open their packages. Per AD, if a resident receives a package that sounds like medication and the facility manages the resident's medication, staff will ask the resident if they could open the package so that the medication can be put in the Medication Room. Regarding the allegation that facility staff verbally harassed resident, the following was revealed: During the course of the interviews with residents, R1 reported that he has never been harassed by staff and stated that staff are good people. Per R2, staff are respectful and do not harass her. R3 reported that staff do not verbally harass him. Per R4, staff are pushy and demanding. During the course of the interviews with staff, S1 reported that staff do not verbally harass the residents in care. Per S1, staff are respectful and are good people. During the interviews the AD reported that staff do not verbally harass the residents. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with ED Marinko, and a copy of this report was provided to the facility.