Complaint·October 1, 2025

Per R5, the facility meets his needs and reported that he gets fed and always gets clean bedsheets. During the course of the interviews with staff, Staff 1 (S1) reported that the facility was meeting the resident’s needs. Per S1, staff change the bedsheets as needed. Regarding the allegation that facility did not meet the resident's incontinence needs resulting in urine odor, the following was revealed: During the investigation LPA reviewed the Citrus Hills Assisted Living Routine Changes for R1. Per Routine Changes, R1 should be changed every two hours. During the course of the interviews with residents, R3 reported that she has not heard that staff do not meet the resident’s incontinence care. Per R3, she has not smell a strong odor of urine. R5 reported that the facility does not smell like urine. During the course of the interviews with staff, S1 reported that staff check on the residents’ diapers every two hours and stated that every shift does rounds at the beginning of their shift. During the interviews the AD reported that staff always check on the residents’ at the beginning of their shift and stated that staff check on the residents’ diapers every two hours. Per AD, she has never smell a strong urine odor. Regarding the allegation that staff did not maintain the facility in clean and sanitary conditions, the following was revealed: During the initial visit on April 11, 2024, and subsequent visits on September 24, 2025, and October 1, 2025, LPA tour the facility and observed staff cleaning the residents bedrooms and bathrooms, common areas and washing the residents bedding. During the course of the interviews with residents, R3 reported that the facility is clean and sanitary and stated that staff clean right away. Per R5, facility is kept clean and sanitary and reported that his bedroom gets clean every other day. During the course of the interviews with staff, S1 reported that all staff contribute to keep the facility clean. Per S1, lately R1’s bedroom is clean daily and stated that the trash is taken out daily. During the interviews the AD reported that R1’s trash gets taken out each shift. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA conducted an exit interview with ED Marinko, and a copy of this report was provided to the facility.