Complaint·April 15, 2026

LPA also reviewed the Citrus Hills Assisted Living Service Plan Report dated January 4, 2026, for R1. Per Service Plan Report, R1 requires assistance for bathing/showering on Wednesday evening and Saturday morning. During the interviews with residents, R1 reported that during a shower that staff touched her in her private area. R1 stated that she does not recall the date of the incident and/or the staff's name. R2-R4 reported that they have never been touched inappropriately by staff and/or stated that staff have never touched them inappropriately when assisting them with taking a shower. During the interviews with staff, three of three staff interviewed reported that staff have never inappropriately touched the residents and/or stated that staff respect the residents’ personal rights. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to insufficient evidence. Therefore, the allegation has been deemed to be UNSUBSTANTIATED. LPA Ramirez conducted an exit interview with ED Marinko, and a copy of this report was provided to the facility.